Urgent Opening for Team Leader (Call Centre / BPO / KPO)

Job Details:

  • Managing the day to day functions of the corporate care team
  • Effective resource planning and implementing call center strategies and operations.
  • Setting performance targets for the team and ensuring the achievement of the same on regular basis
  • Ensuring all relevant communications, records and data are updated and recorded.
  • Advising clients on projects available.
  • Monitoring random calls to improve quality, minimize errors and track operative performance.
  • Reviewing the performance of staff, identifying training needs and planning training sessions.
  • Preparation of daily, weekly & monthly reports for management review
  • Handling the most complex customer complaints or inquiries and guide the team on how to handle such calls

Industry: Call Centre / BPO / KPO

Role Category: Team Leader/team management

1 Year Minimum Experience

 Gender: Male

 Vacancy: 2

Educational Requirements:   Diploma, Bachelor Degree

Desired Skills:

Team Leader, Team Head, Team Management, Team Handling, People Management, Team Building

Salary: 15k to 20k

Location: Ashram Road

Email usinfo@8vap.com

Call Us – 9879024822

Apply Onlinehttp://www.8vap.com/job/1432

team leader